Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Beautiful location
Tasty local treats
Cramped rooms
Signs of cost-cutting
7.4/10
Very good
Rooms
7.0
Location
8.0
Service
8.2
Dining
7.4
Guest reviews
7.4/10
based on 5 reviews
7.5
7.5/10 based on 782 reviews
David
United Kingdom,
October
2023
8.0/10
The hotel is located in a safe and quiet spot near the popular drop-off square, right beside the Souks and very close to the big square and taxi station. The rooms, while a good size for a family of four with 2 extra beds, felt a bit cramped once luggage was in. The service was friendly, helpful, and not intrusive, with tasty local pancakes offered. The dining experience featured a variety of delicious options, especially the English breakfast with fried eggs and pancakes.
Rooms
7.0
The rooms were of an acceptable size for a family of four but felt tight once all bags were in.
Service
9.0
The staff was welcoming, informative, and not intrusive, making the stay comfortable with tasty local treats.
Location
8.0
The remote yet beautiful location was close to major attractions like Souks and the big square, ensuring a safe and convenient stay.
Dining
8.0
The dining experience featured delicious English breakfast and local specialties.
Facilities
Facilities were convenient and well-maintained, enhancing the overall stay experience.
Beautiful location
Cramped rooms
Jonathan
United States,
August
2023
7.8/10
The riad is centrally located in the Medina, offering a unique and adventurous walk through narrow streets. The rooms, although noisy being close to reception, had a cozy internal patio and were well-equipped. The service was exceptional with a highly professional staff ensuring a pleasant stay. Dining options varied from average to excellent but with slight delays in service. The riad's facilities provided peaceful relaxation areas within the bustling Medina.
Rooms
7.0
The rooms were a bit noisy due to their proximity to reception but had a charming internal patio and were well-equipped with daily cleaning service.
Service
9.0
The staff, including Ishmail, Mohamed, and Hassan, were attentive and always ready to help, making our stay very pleasant.
Location
8.0
The riad is situated in a very central location within the Medina, providing a peaceful oasis close to the lively Jemaa el-Fna square.
Dining
7.0
The dining experience offered a mix of average and excellent options, with some delays in service noted at times.
Facilities
8.0
The riad's facilities included lovely chill-out areas that allowed for moments of relaxation amidst the vibrant Medina atmosphere.
Cozy patio
Noisy rooms
Walter
United States,
August
2023
8.4/10
Staying at this hotel was a mixed experience. The rooms, while a bit small, were quite cozy and had a lovely touch. The service was excellent, with staff being very helpful and polite, organizing exciting trips for us. The location was convenient, just a short walk from the main square and with peaceful chill-out areas. The dining was delicious, offering a mix of local and continental dishes. The facilities were good overall, but a few points could use improvement.
Rooms
8.0
The rooms were a bit smaller than expected, but they were lovely and very spacious for two people. Everything we needed was provided, and the room was extremely clean throughout our stay.
Service
9.0
The staff was very helpful, polite, and friendly. They even organized two trips for us, one to the mountains and another for quad biking. Additionally, their Riad Kasbah in the Atlas Mountains was a convenient option.
Location
9.0
The location was excellent, just a short walk to the main square and close to vegan/vegetarian restaurants. With beautiful terraces and a hardworking team, it made exploring the medina very easy.
Dining
9.0
The dining experience was awesome, with a mix of local and continental food that was fresh, delicious, and plentiful. While it was the same daily, they were open to requests.
Facilities
7.0
The facilities were good, offering typical products and satisfying most needs. However, there could have been more variety to enhance the overall experience.
Leo
United Kingdom,
July
2023
7.6/10
My stay at the hotel was a mixed experience. The rooms were well-equipped and cozy, but the dining service left something to be desired. The location was ideal for exploring the city, and the staff went above and beyond to assist me. Overall, a decent option with a couple of drawbacks.
Rooms
7.0
The room I stayed in was small but had all the essentials. It was well-equipped with a hospitality tray, a safe, and a TV.
Service
9.0
The staff was incredibly helpful and went out of their way to ensure I had a great stay.
Location
8.0
The hotel's location was perfect, close to the bustling souqs yet tucked away in a quiet area, making it a peaceful retreat.
Dining
6.0
While the dining experience was initially slow and limited, the staff's friendliness made up for it in part.
Facilities
8.0
The hotel offered a range of facilities, including a hammam and free Wi-Fi throughout the property.
John
United States,
June
2023
6.2/10
I had a mixed experience at the hotel. The beautiful central dipping pool was a highlight, but the rooms, especially the Superior room, felt small and not very clean. The service was a bit of a letdown despite some helpful staff. The location was convenient but had signs of cost-cutting. The dining experience had its highs with delicious food but some inconveniences overshadowed it.
Rooms
6.0
The rooms, around a central dipping pool, were small but adequate. They felt small and not very clean.
Service
5.0
The service had its ups and downs. Some staff were extremely helpful but others were defensive about issues like non-working air conditioning. The exchange with the manager was not the best.
Location
7.0
The location had its perks with lovely chill-out areas for relaxing and being close to the main square. However, there were signs of cost-cutting that affected the overall service compared to neighboring Riads.
Dining
7.0
The dining experience had its high points with delicious food like eggs and pancakes, but inconveniences like staff walking long distances to serve breakfast took away from the enjoyment.
Facilities
6.0
The facilities were satisfactory with some areas showing signs of needing improvements.